Legal

Privacy Policy

Last Updated: March 2026

Welcome to Magpiie. Your privacy is important to us.

This Privacy Policy explains how Metapher Media Labs ("Company", "we", "our", "us") collects, uses, discloses, and safeguards your information when you use Magpiie, our video production management and collaboration platform available at https://magpiie.com.

Magpiie is a Software-as-a-Service (SaaS) platform designed to help creators, teams, and organizations manage video production workflows, drafts, revisions, collaboration, and content processes.

By accessing or using Magpiie, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Company Information

Product: Magpiie

Website: https://magpiie.com

Owner: Metapher Media Labs

If you have any questions about this Privacy Policy, you may contact us at:

Email: privacy@magpiie.com

2. Scope of this Privacy Policy

This Privacy Policy applies to:

  • Users visiting magpiie.com
  • Users creating accounts on the Magpiie platform
  • Teams and organizations using Magpiie for workflow management
  • Enterprise customers
  • Visitors interacting with marketing pages or product features

This policy covers information collected through:

  • Our website
  • The Magpiie application
  • Subscription payments
  • Customer support interactions
  • Email communication

3. Information We Collect

We collect several types of information to operate and improve our services.

3.1 Personal Information

When you create an account or interact with Magpiie, we may collect:

  • Full name
  • Email address
  • Company or organization name
  • Phone number (optional)
  • Account login credentials
  • Profile information
  • Billing details
  • Payment history

3.2 Account & Workspace Data

Magpiie is a collaborative SaaS platform. Therefore, we may collect and store:

  • Workspace information
  • Project details
  • Draft and revision files
  • Content uploaded by users
  • Comments and feedback inside projects
  • Collaboration history
  • Team member information

This data is required to provide Magpiie's core functionality.

3.3 Payment Information

Magpiie does not store complete payment card details. Payments are processed securely by third-party payment processors including:

  • Razorpay (primary payment gateway for subscriptions)
  • PayPal (enterprise and international clients)
  • Payoneer (enterprise payments)
  • Direct bank transfers for enterprise contracts

These providers may collect billing name, billing address, payment card information, and transaction details. All payment processing is governed by the privacy policies of these providers.

3.4 Usage Data

We automatically collect information about how users interact with Magpiie. This may include:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Login timestamps
  • Feature usage
  • Pages visited
  • Referring URLs

This information helps us improve performance, usability, and security.

3.5 Cookies and Tracking Technologies

Magpiie uses cookies and similar technologies to enhance user experience. Cookies help us maintain login sessions, understand user behavior, improve website performance, and analyze traffic patterns.

Types of cookies we use:

  • Essential Cookies — Required for login and platform functionality.
  • Analytics Cookies — Used to understand product usage and improve services.
  • Performance Cookies — Help optimize loading speed and stability.

Users may disable cookies through browser settings, though some platform features may not function properly.

4. How We Use Your Information

We use the collected data for the following purposes:

  • Platform Operations — To operate and maintain the Magpiie platform.
  • Account Management — To create and manage user accounts and workspaces.
  • Service Delivery — To provide collaboration tools, draft management, and revision tracking.
  • Subscription Billing — To process subscription payments and manage billing.
  • Customer Support — To respond to inquiries, support requests, and troubleshooting.
  • Security & Fraud Prevention — To monitor suspicious activity and prevent unauthorized access.
  • Product Improvement — To analyze usage patterns and improve Magpiie features.
  • Communication — To send product updates, service notifications, and important announcements.

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using personal data depends on the specific context. We process personal data under the following lawful bases:

  • Contractual Necessity — To provide Magpiie services you request.
  • Legitimate Interests — To improve our platform, security, and operations.
  • Consent — For optional communications or analytics tracking.
  • Legal Obligations — To comply with applicable laws and regulations.

6. Data Sharing and Disclosure

We do not sell personal data. However, we may share data with trusted third parties when necessary.

Service Providers

We may share data with vendors who help operate our services:

  • Cloud infrastructure providers
  • Payment processors (Razorpay, PayPal, Payoneer)
  • Email delivery systems
  • Analytics services
  • Customer support platforms

These vendors are contractually obligated to protect your data.

Legal Requirements

We may disclose information if required to:

  • Comply with legal obligations
  • Respond to lawful government requests
  • Enforce our agreements
  • Protect users and platform security

Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred as part of the business transaction.

7. Data Retention

We retain personal data only as long as necessary to:

  • Provide our services
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes

Typically, we retain account data while the account remains active. Users may request deletion of their data at any time (see Section 10).

8. Data Security

Magpiie implements industry-standard security measures including:

  • SSL/TLS encryption
  • Secure authentication systems
  • Role-based access control
  • Infrastructure monitoring
  • Secure cloud hosting

While we strive to protect user data, no system can guarantee absolute security.

9. International Data Transfers

Magpiie may process data on servers located in different regions. If data is transferred internationally, we ensure appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Secure data processing agreements
  • Compliance with GDPR data transfer regulations

10. Your Privacy Rights

GDPR Rights (EEA Users)

Users located in the European Economic Area have the right to:

  • Access their personal data
  • Correct inaccurate data
  • Request deletion of data
  • Restrict processing
  • Object to processing
  • Request data portability

Requests may be sent to privacy@magpiie.com.

CCPA / CPRA Rights (California Residents)

California residents have the right to:

  • Know what personal information we collect
  • Request deletion of personal information
  • Request disclosure of data sharing
  • Correct inaccurate information
  • Limit use of sensitive personal information

Magpiie does not sell personal data. Users may submit requests via email.

11. Children's Privacy

Magpiie is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we discover such data has been collected, we will delete it promptly.

12. Third-Party Services

Magpiie may link to external services or integrations, including:

  • Payment gateways
  • Third-party productivity tools
  • External websites

These services operate under their own privacy policies. We encourage users to review those policies.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When changes occur:

  • The "Last Updated" date will be revised
  • Significant changes may be communicated via email or platform notifications

Continued use of Magpiie after updates constitutes acceptance of the revised policy.

14. Contact Information

For questions about this Privacy Policy or your personal data:

Email: privacy@magpiie.com

Company: Metapher Media Labs

Product: Magpiie

Website: https://magpiie.com

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