Cancellation & Refund Policy

1. Company Information

For questions regarding billing, cancellations, or refunds, you may contact:

Email: billing@magpiie.com

2. Subscription-Based Service

Magpiie operates on a subscription-based SaaS model. Users may subscribe to different plans that provide access to the Magpiie platform and its features.

Subscriptions may include:

• Monthly plans
• Custom enterprise plans
• Annual plans (coming soon)

Access to the platform continues as long as the subscription remains active.

3. Payment Methods

Magpiie uses secure third-party payment providers to process subscription payments. Payment methods may include:

• Razorpay – primary payment gateway for subscription billing
• PayPal – international and enterprise payments
• Payoneer – enterprise client payments
• Direct bank transfer – enterprise contracts and custom agreements

All payment transactions are processed through these providers in accordance with their security and compliance standards. Magpiie does not store full credit card details.

4. Subscription Billing

Subscriptions are billed in advance according to the billing cycle selected by the user. Examples include:

• Monthly recurring billing
• Annual recurring billing (coming soon)

When a subscription is activated:

• Payment is charged immediately
• Access to the platform begins upon successful payment

Users authorize Magpiie and its payment processors to automatically charge recurring subscription fees until the subscription is canceled.

5. Free Trial & Auto-Renewal

The Creator Crew plan includes a 30-day free trial. The Studio Crew and Enterprise plans do not include a trial and are billed from the day they are activated.

To start the Creator Crew trial, you must provide valid payment details. When you do:

• We run a one-time card verification by charging a small amount, which is then refunded to the same payment method
• You authorize an automatic-payment (autopay) mandate for the subscription
• No subscription fee is charged during the 30-day trial period

When the 30-day trial ends:

• The subscription automatically renews and the applicable plan fee is charged to your saved payment method using the autopay mandate
• You will receive notice before the trial ends and before the first charge
• You may cancel at any time before the trial ends to avoid being charged

Cancelling the trial stops the upcoming charge and ends the autopay mandate. The refundable verification charge is separate from the subscription fee and is returned regardless of whether you continue.

6. Cancellation Policy

Users may cancel their subscription at any time. Cancellation can typically be completed through:

• The user account dashboard
• Subscription settings inside the platform
• Contacting our billing support team

Once cancellation is requested:

• The subscription remains active until the end of the current billing period
• No additional renewal charges will occur after the billing period ends

Users will continue to have access to the platform until the subscription expires.

7. Refund Policy

Due to the nature of digital SaaS services, Magpiie generally follows a no-refund policy once a subscription has been activated. This means:

• Payments for active billing periods are non-refundable
• Partial billing cycles are not eligible for refunds
• Cancellation stops future billing but does not refund past payments

This policy helps maintain fair pricing and service stability for all users.

8. Exceptions for Refunds

In certain circumstances, refunds may be issued at the discretion of Metapher Media Labs. Possible situations include:

• Duplicate payments
• Billing errors caused by system malfunction
• Accidental multiple charges
• Technical issues that prevented access to the service

Refund eligibility will be evaluated on a case-by-case basis. If approved, refunds will be issued using the original payment method whenever possible.

9. Enterprise Client Refund Terms

Enterprise clients using custom contracts may have separate refund and cancellation terms. Enterprise payments may be made through:

• PayPal
• Payoneer
• Bank transfers
• Custom invoicing agreements

If an enterprise agreement contains refund provisions, those terms will override this general policy. Enterprise clients should refer to their signed agreement with Metapher Media Labs.

10. Failed Payments

If a subscription payment fails:

• The user may receive notification to update payment details
• Access to certain features may be temporarily restricted
• Continued failure to resolve payment issues may result in account suspension

Users are responsible for maintaining valid payment information.

11. Account Downgrade or Access After Cancellation

Once a subscription expires:

• Access to paid features may be restricted
• Workspaces and data may become read-only
• Certain collaboration capabilities may be disabled

Users may be able to reactivate their subscription at any time. Magpiie may retain data for a limited period after cancellation in accordance with our Privacy Policy.

12. Data Retention After Cancellation

After subscription cancellation:

• User account data may remain stored for a limited period
• Users may request data deletion in accordance with applicable privacy laws

Magpiie processes user data in compliance with:

• GDPR (General Data Protection Regulation)
• CCPA / CPRA (California Consumer Privacy Act)

Users may contact us to request:

• Data deletion
• Account closure
• Data export

13. Chargebacks and Payment Disputes

Users are encouraged to contact Magpiie support before initiating a chargeback. Filing a chargeback without first contacting support may result in:

• Immediate account suspension
• Investigation of the dispute
• Possible termination of services

Magpiie will cooperate with payment providers including Razorpay, PayPal, and Payoneer to resolve payment disputes.

14. Consumer Rights Under GDPR

Users located in the European Economic Area may have additional consumer rights under GDPR and EU consumer protection laws. These rights may include:

• Access to personal data
• Request correction of inaccurate data
• Request deletion of personal data
• Restrict data processing
• Data portability

Requests can be submitted by contacting us.

15. Consumer Rights Under CCPA / CPRA

California residents have the right to:

• Know what personal information we collect
• Request deletion of personal information
• Correct inaccurate data
• Request disclosure of data usage

Magpiie does not sell personal information. Users may submit requests via email.

16. Changes to this Cancellation & Refund Policy

Metapher Media Labs reserves the right to update this policy when necessary. If changes occur:

• The "Last Updated" date will be revised
• Users may be notified through email or platform announcements

Continued use of Magpiie after policy updates constitutes acceptance of the revised policy.

17. Contact Information

If you have questions regarding cancellations, refunds, or billing issues, please contact: